Microsoft Office 2013 Word & Excel crashing

Problem 1

I just loaded Office 2013 and when I open word 2013 it crashes when I try to open a new doc.  It also crashes when I open a old document as soon as I try to work with it.

I have office 2010 and it always worked great. 

 I have windows 7

When trying to open Microsoft Word or Microsoft Excel they crash.

Problem 2

Word 2013 hangs when trying to open a document or when attempting to close. Win7 Home Premium. Excel 2013 is fine.

I have done a complete repair (which re-installs the software) but still have the same problem.

Some errors in the log include:

Faulting application name: winword.exe, version: 15.0.4454.1000, time stamp: 0x509a3af5

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00268590

Faulting process id: 0x58c

Faulting application start time: 0x01ce0260f130643c

Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\winword.exe

Faulting module path: unknown

Report Id: 50fd74f1-6e54-11e2-8f02-00238b8f0326

Problem 3

I downloaded Office 2013, Everything seems ok, but when I even try to use Word, it crashes. It does not auto-repair and I have to use the task manager to unfreeze my lap-top. Any ideas?

Cause

This is caused by ABBYY FineReader and will display as “BEX” information after an error log in the event viewer(do not worry if you don’t know what this means just continue to the solution).
ABBYY FineReader has a “COM Add-in” for Microsoft Word & Microsoft Excel.

Solution

This can be resolved by disabling the “COM Add-in” but this is done separately in each program.

[tabs]

[tab title=”Microsoft Word”]

1. Hold the Windows key & press “R” to open a “Run” dialog.

2. Type “winword /safe” or copy and paste the text below and press “Enter”

[code]winword /safe[/code]

3. Microsoft Word should now open in safemode.

4. Click “File” then “Options”

5. Click “Add-ins”

6. At the bottom you will see “Manage”, make sure this is set to “COM Add-ins” and click “Go…”

7. Uncheck “ABBYY FineReader xxxxxxx COM Add-in” and click “OK”

8. Now close all the open windows and restart Microsoft Word as normal.

[note]You might need to disable all the ABBYY FineReader Add-ins.[/note]

[/tab]

[tab title=”Microsoft Excel”]

1. Hold the Windows key & press “R” to open a “Run” dialog.

2. Type “excel /safe” or copy and paste the text below and press “Enter”

[code]excel /safe[/code]

3. Microsoft Excel should now open in safemode.

4. Click “File” then “Options”

5. Click “Add-ins”

6. At the bottom you will see “Manage”, make sure this is set to “COM Add-ins” and click “Go…”

7. Uncheck “ABBYY FineReader xxxxxxx COM Add-in” and click “OK”

8. Now close all the open windows and restart Microsoft Excel as normal.

[note]You might need to disable all the ABBYY FineReader Add-ins.[/note]

[/tab]

[/tabs]

Or also disable Bluetooth Add-in or any other Extra Addin-In if issue exists.

Tags

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